Question 1

Do I need to be home during service?

Accepted Answer

No. As long as we have access to the designated service area, you do not need to be home during your scheduled service. We follow any access instructions provided and can provide photos confirming completed service and securely latched gates.

Question 2

How often do you provide service?

Accepted Answer

We recommend weekly service to keep your yards consistently clean and enjoyable. Additional service options may be available upon request.

Question 3

How will I know when you're coming?

Accepted Answer

We operate on a route-based schedule, which means your service day may occasionally vary from week to week. To keep you informed, we'll send a text message the evening before your scheduled service so you'll know when to expect us.

Question 4

What should I do before a scheduled pickup?

Accepted Answer

Please ensure your yard is accessible, pets are secured indoors or otherwise contained, and the lawn is maintained at a reasonable height. This helps us provide a safe, efficient, and thorough cleanup.

Question 5

What happens if my dog is outside?

Accepted Answer

For the safety of both our team and your pets, we do not enter yards with loose animals present. If pets are outside upon arrival, the visit may be skipped and regular service fees may still apply.

Question 6

What happens if my grass is too tall?

Accepted Answer

Excessively tall grass can make it difficult to locate and remove pet waste thoroughly. We ask that lawns be maintained at a reasonable height. Service may be postponed or skipped if conditions prevent us from completing the cleanup effectively.

Question 7

How do you dispose of the waste?

Accepted Answer

Collected pet waste is disposed of according to your preference. With your permission, we can place the waste in your approved outdoor trash receptacle or remove it from the property for disposal.

Question 8

What does an initial yard cleanup include?

Accepted Answer

An initial yard cleanup includes the thorough removal of accumulated pet waste from the designated areas of your yard to establish a clean starting point for ongoing maintenance. Additional fees may apply based on the amount of accumulated waste.

Question 9

Do you offer one-time cleanups?

Accepted Answer

Yes! We offer one-time yard cleanups for clients who need a fresh start, are preparing for a special event, or simply prefer not to enroll in recurring service.

Question 10

Is your deodorizing treatment safe for children and pets?

Accepted Answer

Yes. Our optional deodorizing treatment is safe for children and pets when used as directed. We recommend allowing the treated area to dry completely (about 30 minutes) before allowing children or pets back into the space.

Disclaimer:

She Scoops, LLC uses a pet-safe deodorizing product that is intended to be safe for lawns, children, and pets when applied according to the manufacturer's instructions. However, due to variations in grass species, lawn health, existing damage, weather conditions, soil composition, and other factors beyond our control, She Scoops, LLC cannot guarantee that discoloration or damage to grass or landscaping will not occur. By purchasing this service, the Client acknowledges these risks and agrees that She Scoops, LLC shall not be held liable for any damage to grass, landscaping, or other vegetation allegedly resulting from the deodorizing treatment.

Question 11

What happens if it rains?

Accepted Answer

We work in most weather conditions. However, service may be delayed or rescheduled during severe weather events, including lightning, flooding, ice, hurricanes, or other unsafe conditions.

Question 12

Can I cancel at any time?

Accepted Answer

Yes. Residential services are provided on a month-to-month basis with no long-term contracts. You may cancel your service at any time by notifying us prior to your next billing date.

Question 13

Are you insured?

Accepted Answer

Yes. She Scoops maintains general liability insurance coverage for your peace of mind.

Question 14

Do you sanitize your equipment?

Accepted Answer

Yes. Our equipment is sanitized between properties to help maintain cleanliness and minimize cross-contamination.

Question 15

Is deodorizing included with regular service?

Accepted Answer

No. Deodorizing is an optional add-on service and is not included with standard pet waste removal visits. While routine waste removal helps maintain a cleaner outdoor space, deodorizing treatments can be added to help reduce lingering odors and keep pet areas smelling fresher.

Disclaimer:

She Scoops, LLC uses a pet-safe deodorizing product that is intended to be safe for lawns, children, and pets when applied according to the manufacturer's instructions. However, due to variations in grass species, lawn health, existing damage, weather conditions, soil composition, and other factors beyond our control, She Scoops, LLC cannot guarantee that discoloration or damage to grass or landscaping will not occur. By purchasing this service, the Client acknowledges these risks and agrees that She Scoops, LLC shall not be held liable for any damage to grass, landscaping, or other vegetation allegedly resulting from the deodorizing treatment.

Question 16

Is deodorizing required?

Accepted Answer

No. Deodorizing is not required to receive our pet waste removal services. Regular waste removal alone helps maintain a cleaner outdoor space. However, deodorizing is available as an optional add-on for clients who would like an extra level of freshness in their yard or pet areas.

Disclaimer:

She Scoops, LLC uses a pet-safe deodorizing product that is intended to be safe for lawns, children, and pets when applied according to the manufacturer's instructions. However, due to variations in grass species, lawn health, existing damage, weather conditions, soil composition, and other factors beyond our control, She Scoops, LLC cannot guarantee that discoloration or damage to grass or landscaping will not occur. By purchasing this service, the Client acknowledges these risks and agrees that She Scoops, LLC shall not be held liable for any damage to grass, landscaping, or other vegetation allegedly resulting from the deodorizing treatment.

Pet Waste Removal in Winston-Salem & Nearby Areas

Keep your yard clean and safe with She Scoops' professional pet waste services.

Benefits of Our Pet Waste Removal Service

Reclaim Your Time

Enjoy a Cleaner Yard

Promote a Healthier Environment

Convenience & Peace of Mind

Schedule Your Pet Waste Pickup Today!

Enjoy a cleaner yard with our trusted pet waste removal services in Winston-Salem and beyond.

Frequently Asked Questions About Pet Waste Removal

Find answers to common questions about our services.

Do I need to be home during service?

How often do you provide service?

How will I know when you're coming?

What should I do before a scheduled pickup?

What happens if my dog is outside?

What happens if my grass is too tall?

How do you dispose of the waste?

What does an initial yard cleanup include?

Do you offer one-time cleanups?

Is your deodorizing treatment safe for children and pets?

What happens if it rains?

Can I cancel at any time?

Are you insured?

Do you sanitize your equipment?

Is deodorizing included with regular service?

Is deodorizing required?